In my last years in the system I was a technology staff developer assisting teachers with the integration of technology after Giuliani wasted $150 million putting 4 computers and a printer in every middle school classroom in the city, a system most teachers found practically useless in the context of the 45 minute or less period. (Most tech educators begged them to start out in the early grades and work the systems up the chain, but why listen to educators when businessmen can make the dicisions?) So my "support" often involved crawling around under tables plugging in printers and internet cables.
There's a much better system of tech support at Devil Ducky: Introducing The Book
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