Fuck Salesforce -- UFT Staffer
This explains a lot about how the UFT leadership decision-making has been running the UFT into the ground. Like we love call centers. I get someone in India to come fix my plumbing.
From a staffer:
The face of the UFT is Salesforce. They have an entire floor at 52. Calling the UFT means calling a call center. It's concierge service with an exclamation point. Just like Med Advantage. Circles upon circles of misdirection and "customer service." Unless you have someone's personal cell # all you get is a scripted intake interview and hope for the best. You are not a member; you are a customer. Calling the UFT is like calling Amazon (except the UFT is not as responsive as Amazon). It's a shameless adaptation of the corporate American model. Questions are not asked; tickets are opened. Questions are not answered; tickets are closed. Well, sometimes. Rarely. Maybe. Usually they languish, and languish, and... Where have you been bro? Get with the program! We are not members; we are customers. Soylent Green is people!!!
I was not aware of the Salesforce issue until the other day.
My friend's daughter and a cousin used to work for the same startup that was bought by Salesforce who turned it into a shit show. They left as soon as they could. Nice work Mulgrew.
The key point is the corporatization and privatization of services. Having clueless people in control in so many areas of the union. This is actually parallel to what Bloomberg did to the DOE. Bringing in corporate people instead of educators. The old system had many issues but it was still run by people who originally started out as teachers. Every principal and Supt had some teaching.
Same with the UFT. It might be an old boy and girl network but still they had been or were still teachers.